If you have any questions regarding our products or services, hopefully you will find the answer in our list of frequently asked questions below.
Frequently Asked Questions
How can I contact Imex UK?
You can contact us via telephone on 01530 835598 and you will be put through to the appropriate department.
Alternatively for sales queries you can contact us via email at [email protected]
For any technical queries email us at [email protected]
What are your opening hours?
Our opening hours are 8:30am – 5:00pm from Monday to Friday
Where can I get a brochure?
Our brochure is available to view online on our downloads page…
https://imex.website/downloads/
You can also contact our sales team on 01530 835598 who will be able to send out a physical copy to you.
Where can I find technical information and fitting instructions?
All available technical information and fitting instructions can be found on the individual product pages on our website.
If you cannot find the information you require please contact our technical team on 01530 835598 who will be happy to help with your query.
Can I buy from Imex UK as a member of the public?
We sell to plumber’s merchants, trade counters and showrooms. However, if you are interested in our products, please contact our sales team who will be happy to suggest a company in your area you can buy through.
Who can open an account with Imex UK?
Plumbers Merchants / Trade counters and Bathroom Showroom’s, please contact the sales team who will put you in touch with your local business development manager.
Do you have a showroom?
Yes we have our own showroom at our Crowborough HQ which is available to view by appointment. We also have our Virtual Showroom which showcases all of our product ranges and can be viewed online at https://imexvirtualshowroom.co.uk/ic1
I am having an issue while fitting an Imex UK product, what should I do?
Please contact our aftersales team on [email protected] who will be able to assist with any such queries.
I need to replace a part on my Imex UK product, who should I contact?
Please contact our aftersales team on [email protected] who will be able to assist with any such queries.
I need to return an Imex UK product, what is the Returns Policy?
Our returns policy can be viewed here…
https://imex.website/delivery-and-returns/
Are Imex UK products guaranteed and what falls under the guarantee?
Our Guarantee policies are as follows…
Imex Product Guarantee Periods
| Product | Guarantee Period |
| Sanitaryware products* | 25 years |
| Cistern Fittings* | 3 years |
| Toilet Seats | 1 year |
| Smart Toilets* | 1 Year (optional up to 3 Years) |
| Smart Cistern Frame Covers* | 3 Years |
| Furniture* | 10 Years |
| Mirrors* | 3 Years |
| Baths | 25 Years |
| Brassware* | 10 Years |
*All internal working parts which are subject to normal wear and tear, are covered for 3 Years from proof of purchase date (excluding toilet seats which are 1 Year and Smart toilets unless extended Guarantee is purchased).
Are your products environmentally friendly?
Yes! We are committed to sustainability and offer a variety of products that are designed to conserve water and reduce energy consumption. Many of our toilets feature an ‘eco flush’ feature designed to reduce water consumption.
Do you offer smart bathroom products?
Yes, we offer Smart Toilets and cisterns. These products enhance convenience and efficiency in your bathroom experience.
What is your delivery policy?
Please check our delivery and returns page for specific details.
https://imex.website/delivery-and-returns/